Create a seamless customer service experience
Today’s customers expect brands to know them and deliver seamless customer service at every touchpoint. Watch this webinar to find out how Salesforce Service Cloud Voice helped True Alliance reinvent its contact center to create a full brand experience for customers while increasing the efficiency and productivity of customer service agents.
Working with Amazon Connect Partner and VoiceFoundry, True Alliance leveraged Service Cloud Voice to pull real-time metrics and historical data into dashboards. Call center agents used this information to engage more effectively with customers. For example, agents discovered the need to prioritize call queues instead of emails, which resulted in improved customer service and increased team productivity.
Watch this webinar and see:
- The steps you can take to enhance your customer experience
- How Service Cloud Voice helps call agents resolve issues in record time
- How True Alliance rebuilt its contact center on the cloud from the ground up
Featured speakers
- Sarah Chaseling, AWS Partner Marketing Australia/New Zealand, Amazon Web Services (AWS)
- Chris Featherstone, Sr. Director, Product Management, Salesforce
- Dawn Ware, Sr. Business Analyst, True Alliance
- Luke McNamara, Regional Sales Director, Voice Foundry